Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Request a service estimate or quote (name, email address, phone number, home address, property details)
• Schedule an appointment (service location, preferred date/time, specific service needs)
• Contact us via phone, email, or contact forms (name, contact information, message content)
• Sign up for our newsletter or promotional communications (email address, name)
• Leave a review or testimonial (name, location, review content)
• Make a payment (billing information processed through secure third-party payment processors)

1.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing activity:

• Usage Data: Pages visited, time spent on pages, links clicked, navigation paths
• Device Information: IP address, browser type and version, operating system, device identifiers
• Location Data: Approximate geographic location based on IP address (city/state level, not precise GPS)
• Cookies and Tracking Technologies: Small data files stored on your device (see Section 6 for details)

1.3 Information from Third Parties

We may receive information about you from third-party sources:

• Review platforms: Google Reviews, Yelp, BBB (publicly available reviews)
• Marketing partners: Lead generation services, advertising networks
• Service providers: Payment processors, scheduling systems, CRM platforms

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

• Provide, operate, and maintain our air duct cleaning services
• Process and fulfill service requests and appointments
• Send appointment confirmations, reminders, and service updates
• Provide customer support and respond to inquiries
• Conduct quality control and improve service delivery

2.2 Business Operations

• Process payments and maintain financial records
• Manage customer accounts and service history
• Conduct internal business operations and analytics
• Comply with legal obligations and regulatory requirements
• Protect against fraud, unauthorized activity, and security threats

2.3 Marketing and Communications

• Send promotional emails about services, special offers, and company updates (with your consent)
• Provide personalized service recommendations based on your home and needs
• Request reviews and feedback about your service experience
• Display targeted advertising on third-party platforms

2.4 Website Improvement

• Analyze website traffic and user behavior to improve functionality
• Optimize user experience and website performance
• Test new features and services
• Identify and fix technical issues

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party vendors who perform services on our behalf:

• Payment processors: Secure handling of payment information (Stripe, Square, etc.)
• Scheduling platforms: Appointment booking and calendar management
• Email services: Newsletter delivery and marketing communications (Mailchimp, SendGrid)
• Customer relationship management (CRM): Customer data management and service tracking
• Analytics providers: Website analytics and performance monitoring (Google Analytics)
• Cloud hosting: Website and data hosting services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Partners

In some cases, we work with certified, licensed service professionals in your area to provide or fulfill services. When you request a service, we may share your contact information and service details with qualified technicians who can assist you. These professionals are required to maintain confidentiality and use your information only for service delivery.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms of Service and other agreements
• Protect the rights, property, or safety of our company, customers, or others
• Investigate and prevent fraud, security issues, or illegal activities

3.4 Business Transfers

If we are involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or use of your personal information.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Service records: Maintained for 7 years for business, tax, and legal compliance purposes
• Marketing data: Retained until you unsubscribe or request deletion
• Website analytics: Anonymized and aggregated data retained indefinitely for business analysis
• Payment information: Processed securely by third parties; we do not store complete payment card details

When we no longer need your information, we securely delete or anonymize it in accordance with our data retention policies and applicable laws.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

5.1 Access and Portability

• Request a copy of the personal information we hold about you
• Receive your data in a structured, commonly used, machine-readable format

5.2 Correction and Update

• Correct inaccurate or incomplete information
• Update your contact preferences and account details

5.3 Deletion

• Request deletion of your personal information (subject to legal retention requirements)
• Note: We may retain certain information for legal compliance, dispute resolution, or legitimate business purposes

5.4 Opt-Out Rights

• Marketing emails: Unsubscribe via the link in any promotional email
• SMS messages: Reply STOP to any text message
• Phone calls: Request to be added to our do-not-call list
• Targeted advertising: Opt out through your browser settings or industry opt-out tools

5.5 Objection and Restriction

• Object to processing of your information for certain purposes
• Request restriction of processing under certain circumstances

To exercise any of these rights, contact us at:

• Email: privacy@airductcleaningpearlandtx.com
• Phone: (281) 519-3163
• Mail: 2620 Cullen Blvd Ste 112, Pearland, TX 77581

We will respond to your request within 30 days and may require verification of your identity before processing requests.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how our website is used.

6.2 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality (e.g., security, authentication)
• Analytics Cookies: Help us understand website traffic and user behavior (Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance
• Preference Cookies: Remember your settings and preferences for future visits

6.3 Managing Cookies

You can control cookies through your browser settings:

• Block all cookies or specific types of cookies
• Delete cookies that have already been set
• Receive notifications when new cookies are set

Note: Blocking or deleting cookies may affect website functionality and your user experience.

6.4 Third-Party Tracking

We use third-party services that may track your activity across websites:

• Google Analytics: Website traffic analysis (Opt-out tool)
• Google Ads: Advertising and remarketing (Ad settings)
• Facebook Pixel: Social media advertising (Opt-out instructions)

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption: SSL/TLS encryption for data transmission
• Access controls: Limited employee access based on need-to-know principles
• Secure servers: Industry-standard hosting with firewall protection
• Regular updates: Security patches and software updates
• Employee training: Staff education on privacy and security practices
• Third-party audits: Periodic security assessments of our systems

Important: No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information using commercially acceptable means, we cannot guarantee absolute security.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of personal information collected, used, and shared
• Right to Delete: Request deletion of personal information (subject to exceptions)
• Right to Opt-Out: Opt out of sale of personal information (Note: We do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us using the information in Section 5 above. We may verify your identity before processing requests to protect your privacy and security.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to the transfer of your information to the United States and other countries where we operate.

11. Third-Party Links

Our website may contain links to third-party websites, services, or applications not operated by us (e.g., review sites, social media, partner websites). We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date at the top of this policy
• Sending an email notification to registered users (for significant changes)
• Displaying a prominent notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.